Privacy Policy mycard99

1. Information We Collect

mycard99 collects various categories of information from members to ensure services can be provided safely, efficiently and in compliance with licensing requirements. The information collected includes:

• Identity information such as full name, identity card number (MyKad), date of birth and registered mobile phone number.
• Contact information including an active email address and mailing address if required.
• Payment account details related to Touch 'n Go eWallet, DuitNow, online banking (FPX), and cryptocurrency wallets used for deposit and withdrawal transactions.
• Gaming activity records, betting history, financial transactions and action timestamps within the platform.
• Device technical information such as IP address, web browser type, operating system and session data generated automatically during platform use.
• Feedback, enquiries and communications sent through customer support channels.

2. Purpose of Information Use

Every piece of information collected by mycard99 is used solely for legitimate purposes related to platform operations, including:

• Processing new account registrations and verifying member identity in line with international licensing requirements.
• Executing deposit and withdrawal transactions accurately, including processing through FPX, Touch 'n Go eWallet, DuitNow and cryptocurrency (USDT, BTC, ETH).
• Preventing fraud, money laundering and activities that violate the platform's terms of use.
• Providing effective 24/7 customer support through live chat and email in Malay and English.
• Sending important notifications related to accounts, current promotions and platform policy updates.
• Maintaining records for audit compliance purposes and reporting to the relevant licensing body.

3. Sharing Information With Third Parties

mycard99 does not sell or rent member personal data to any third party. However, in the following limited circumstances, information sharing may occur:

• Payment service providers responsible for processing member financial transactions, subject to strict confidentiality agreements.
• Licensed gaming software providers that require minimum data to allow games to function properly on the platform.
• Licensing authorities or law enforcement when mycard99 is legally required to do so under applicable legal provisions.
• Companies that take over mycard99 operations in the event of a business restructuring, provided that equivalent privacy protections are maintained.

4. Cookies and Tracking Technologies

The mycard99 platform uses cookies and similar tracking technologies to improve the user experience. Cookies allow the platform to recognise your device, maintain an active login session and store your display preferences locally. You can manage or block cookies through your web browser settings, though doing so may affect certain platform functions. mycard99 uses analytics cookies to understand usage patterns in aggregate for platform improvement purposes — this data does not identify individuals personally.

5. Data Storage and Security Measures

mycard99 stores member personal data on servers protected with end-to-end encryption. The data retention period is determined by operational needs and licensing compliance. Generally, account and transaction records are kept for as long as the account is active and for the period required by regulations. While mycard99 employs strong technical security measures, members also play a role in keeping their accounts secure by choosing a strong password and not sharing login information with others.

6. Cross-Border Data Transfers

As a platform operating under international licensing, member personal data may be processed on servers located outside Malaysia. In such situations, mycard99 ensures that such data transfers comply with international data protection standards equal to or exceeding those in Malaysia. Every cross-border data transfer is carried out within the framework of a valid data transfer agreement between mycard99 entities and the processing partners involved.

7. Protection of Information for Minors

mycard99 is a gambling platform intended for individuals aged 21 and above. The platform does not knowingly collect personal information from any individual below the set age limit. Should mycard99 detect or receive information indicating that a registered member is under the permitted age, the account in question will be suspended immediately and the related data will be deleted in accordance with this policy. Parents or guardians who become aware that a child under their care has registered an account on mycard99 are asked to contact our customer support immediately.